I did not receive a confirmation email after registration.

Please check your spam folder. If you didn’t receive a confirmation email, please contact the Chapter Admin.

I can't log in to the frontend, despite registration.

Users registered before spring 2022 have to register again, because the Single-Sign-On (SSO) procedure was introduced by buildingSMART.

I can't get into the backend, despite registration.

Check if you have received a confirmation email (also check your spam folder). Verify your registration with the confirmation mail. Users registered before spring 2022 have to register again, because the singel-sign-on procedure was introduced by builidngsmart.

I have received an invitation to a library to contribute to a document and have confirmed the invitation but I do not yet have access to the library.

When confirming the invitation, make sure that the page loads completely and a confirmation message appears. To speed up the process, the project admin can accept the invitation for you and a confirmation message will also appear. In any case, log out and log in again to solve the problem. If the problem cannot be solved in this way, you have been removed from the library. In this case, please contact the project leader.

How can I adapt the language?

You can change the language settings in your profile. If you are in the frontend click on your profile in the upper right corner, if you are in the backend click on your name in the upper right corner.

How can additional persons be added as editors?

In order for the entire project team to have access to the Use Case, the corresponding key user working group must be added to the project. This step is done via Chapter Admin. If you as project manager have created a new Use Case, you can inform your Chapter Admin and he will add the project team to the Use Case. All members should then have access to the Use Case.

Someone on the team does not have access to the Use Case?

Check, together with the Chapter Admin, if this team member is part of the key user working group.

How can I create a new Use Case / Information Delivery Manuel (IDM)?

Follow the training here, which guides you through the creation of a Use Case / Case Study step by step.

How can I create a new Case Study or any Freeform Document?

Follow the training here, which guides you through the creation of a Use Case / Case Study step by step.

Why can’t I select disciplines?

If a red prohibition symbol appears when you move your mouse over the disciplines, you must first click on Edit in the upper left corner to open the editing mask.

One discipline is missing, how can I add it?

If a discipline is missing but you need it, you can report this to the PMO, by filling in the form. Your request will then be revised.

Which Life Cycle Stages are recommended for our Use Cases?

The description of a Use Case should be as generic as possible. If too many stages and sub-stages are selected, the complexity of the description increases massively. In this case, it is recommended to separate Use Cases and to describe only one stage, for example. A subsequent Use Case can be set in dependency on the previous Use Case (in the Basics field).

Why can't I select any stages?

If a red prohibition symbol appears when you move your mouse over the phases, you must first click on Edit at the top left to open the editing mask.

A norm/data sheet is missing, can I add it?

If a standard or data sheet is missing but you need it, you can report this to the PMO by filling in this form

The page Process Definition is empty, how can I enter a process description?

In order for the Process Definition page to display work stages that need to be edited, you must first select them under the tab Use Case.

Are there templates for the process description?

Yes, you can download the template here.

Is my Use Case publicly visible?

Your Use Case is not publicly visible until a revision has been saved and the project manager has notified the PMO that the Use Case is ready for publication. From this moment on it is publicly visible and can be downloaded by registered users.